Customer Service

• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Warranty
• Compliance
• Further Information
• Customer Service Policy

Shipping & Delivery:

Please note that this website currently supports international shipping. Prices are displayed in Australian Dollars (AUD) and include Goods and Services Tax (GST).

We aim to dispatch items within three business days of receiving payment. For larger, custom, or back-ordered items, please allow 3–4 weeks for delivery. However, delivery times depend on several factors outside of our control, and we cannot accept responsibility for delays. We will keep you informed of your order status at all times.

Unless otherwise instructed, orders that cannot be fulfilled from stock may be delivered in instalments.

We generally use the fastest available service within budgetary constraints while ensuring traceability is maintained. For large orders, we may choose an alternative carrier without prior notice. Additional charges may apply if you require express or special delivery services.

We take care to pack goods securely to minimise the risk of damage during transit. However, once the goods are handed to the carrier, risk of loss or damage passes to the purchaser. This constitutes supply under this agreement. Transit insurance is the purchaser's responsibility and should be selected at checkout if available. If shipping insurance is not offered, goods are shipped at your risk. In the event of any delivery issues, we will do our best to assist you in accordance with our customer service policy.

Privacy & Security:

Light Bar operates this website in accordance with our Privacy Policy.

Returns & Replacements and Order Cancellations:

Under Australian Consumer Law, you are entitled to a refund only in specific circumstances. Please review the ACCC website for details:

https://www.accc.gov.au/consumers

As stated by the ACCC: "The consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it."

Special order items, such as custom-cut cable and imported goods on request, cannot be returned unless they are faulty or significantly different from what was ordered.

If a refund is granted, you can expect to receive it within 30 days of handing the package to the return shipper. This includes the time for transit (5–10 business days), our internal processing (3–5 business days), and your bank's processing time (5–10 business days).

No credit will be issued for returned goods that are not in original packaging, have been used or fitted, or are in a condition unsuitable for resale. Such items will be returned at the customer’s expense.

Please choose carefully, as we do not accept returns for change of mind or incorrect selection. In some cases, we may allow exchanges—just contact us politely here.

Warranty:

All warranty claims must be submitted within the applicable warranty period. Products must be returned to the original place of purchase at the buyer’s expense, along with proof of purchase (invoice or invoice number) and a detailed description of the fault and application details.

Warranty does not apply to damage or failure resulting from incorrect installation, misuse, accident, environmental conditions, product modification, or failure of associated components. Warranty is void if the item is used for resale or commercial redistribution.

All other warranties and implied terms regarding product fitness or quality are expressly excluded to the extent permitted by law.

Light Bar's liability is strictly limited to the manufacturer’s warranty. At our discretion, we may repair, replace, refund, or credit the item. We do not cover any consequential damages, removal, or refitting costs.

We assume the purchaser has the expertise to select the correct products and has not relied on Light Bar for advice or fitment guidance.

For more information on warranties and refunds, please refer to the Queensland Government website and the ACCC Consumer Guarantees page.

Compliance:

By using the Light Bar website, you agree to our terms and conditions, user agreement, and privacy policy. This acceptance is confirmed when you place an order.

Further Information:

Please visit our Frequently Asked Questions page. If your question is not answered there, feel free to contact us and we will do our best to assist.

Customer Service Policy:

values every customer and is committed to providing the highest level of service. We aim to respond to all enquiries as quickly as possible.

We strive to meet our customers’ expectations and understand that every customer has unique needs. All business will be conducted fairly, promptly, and with honesty and integrity.

We believe great customer service involves listening carefully and understanding what customers truly want. We will not make assumptions, but instead gather all relevant facts.

Customers will never be given the 'run-around'. If someone cannot help directly, they will ensure the right person contacts you. If that person is unavailable, the original staff member will follow up with a suitable time for assistance.

All responses to enquiries or complaints will be clear, concise, and directly address the concern raised.

We aim to respond to all telephone enquiries or complaints by the next business day. Staff members will always identify themselves by name, either verbally or in writing.

To maintain efficiency and protect resources, reserves the right to limit responses to false or unreasonable demands.

If you have a complaint or a compliment, we welcome your feedback. Please contact us.